Privacy Policy

1. Who We Are

Talos Shield Pty Ltd (operating as Fan2Mate) is the data controller. Contact: legal@fan2mate.com — www.fan2mate.com.

2.1 Information You Provide

• Account: full name, display name, email, phone number, date of birth, gender, nationality.
• Profile: biography, photo, video, category, languages, location.
• Identity verification: government ID and selfie processed by our KYC provider (Stripe Identity). We do not store raw identity documents.
• Connected social accounts: OAuth tokens and basic profile data from Instagram, TikTok, YouTube, X, Facebook, Snapchat, LinkedIn.
• Payment information: bank account and payment-method details handled by Stripe. We do not store raw card or bank account numbers.
• Experience content: descriptions, photos, videos, milestone details.
• Communications: in-platform messages and support tickets.

2.2 Information We Collect Automatically

• Usage data: pages visited, features used, interaction patterns.
• Device data: device type, OS, browser, IP address.
• Transaction data: amounts, timestamps, milestone completions, delivery confirmations.
• Security data: login attempts, device fingerprints, fraud-detection signals.

3. How We Use Your Information

• To create and manage your account and verify your identity.
• To process payments, hold funds in escrow, and release payouts.
• To facilitate experiences between celebrities and fans.
• To send transactional communications and support responses.
• To detect and prevent fraud, abuse, and policy violations.
• To improve the platform and personalise your experience.
• To comply with legal obligations.
• To market Fan2Mate to potential users with consent or legitimate interest.

4. How We Share Your Information

• Stripe — payment processing, escrow, identity verification.
• Firebase — phone number verification.
• Zendesk — customer support ticketing.
• Cloudflare — security, bot detection, platform protection.
• Other users — only to the extent needed to facilitate an experience.
• Law enforcement — where required by law.
• We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

• Account data: retained while your account is active.
• Transaction records: retained 7 years for tax/legal compliance.
• Identity verification: retained per KYC provider obligations.
• Support tickets: retained 3 years after resolution.
• Account deletion: personal data anonymised or deleted within 30 days, except where retention is legally required.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, port, object, or withdraw consent. Contact legal@fan2mate.com to exercise any of these — we respond within 30 days.

7. Security

• All data transmitted using SSL/TLS encryption.
• Payment data handled by Stripe (PCI-DSS compliant). We do not store raw card or bank account numbers.
• We implement rate limiting, bot detection, and access controls.
• We notify you and relevant authorities of any data breach affecting your personal information, as required by law.

8. International Transfers

Your personal information may be transferred to and processed in countries outside Australia, with appropriate safeguards in accordance with the Australian Privacy Principles and applicable international data-transfer requirements.

9. Cookies

Fan2Mate uses essential cookies for session management and security, and privacy-first analytics that don't require cookie consent. You may disable cookies in your browser, but platform functionality may be affected.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes are communicated via email and in-app notification. Continued use after notification constitutes acceptance.

11. Contact

Talos Shield Pty Ltd (Fan2Mate). Email: legal@fan2mate.com. Website: www.fan2mate.com.